Digital Cable Television Package Information
Kaleva Telephone Co. IP Video is brought to you over your already existing phone line.
FREE INSTALLATION ON (1) ONE TV (One time only per household)
ADDITIONAL TV HOOK UP IS AVAILABLE FOR AN INSTALL OF $25.00 PER TV AND $5.95 A MONTH LEASING FEE PER TV OVER ONE.
NO ADDITIONAL COST FOR PROGRAMMING PACKAGE CHANGES
HD (High Definition) Channels Available!
Optional equipment available for monthly leasing fee of $8.00. HDMI cable not provided but is required.
DVR (Digital Video Recorder)
Record programs for viewing later! Optional equipment available for $10.00 monthly leasing fee.
LIMITED TIME ONLY, SOME RESTRICTION MAY APPLY
WE STRONGLY RECOMMEND PURCHASING THE PROTECTION PLAN FOR $3.99/mo.
OUR PARENTAL LOCKING SYSTEM IS HIGHLY RECOMMENDED
HD – $8.00 per month
DVR’s – $10.00 per month
(Not available in some areas)
Template For Provider Dispute Resolution Process
Pursuant to Section 10 of the Michigan Uniform Video Services Local Franchise Act, an informal dispute resolution procedure has been established for customers in case they have any disputes over the cable television provided by Star Video.
Any dispute a customer may have concerning the cable television provided by Star Video should be put in writing and sent via email to email@example.com or US Mail to: PO BOX 6, Kaleva, MI 49645. The writing should describe in detail the specific problem or complaint with the service (or bill), including the date(s), nature, duration, time period, and type of problem or concern. The writing should include contact information for the customer so that a representative may make contact with the customer to obtain additional information or to attempt to resolve the dispute.
Alternatively, the customer may contact the provider at 231-362-3111 to make an oral complaint instead of a written one or to inquire about the status of the complaint.
A representative of the provider will make contact with the customer within 10 business days or less of receipt of the complaint in an effort to resolve the dispute.
If the dispute is not satisfactory resolved through this dispute resolution process, the customer can file an informal complaint with the Michigan Public Service Commission (MPSC). The MPSC can be contacted Monday through Friday, 8:30 a.m. through 4:30 p.m. (excluding State holidays) by calling 800-292-9555, or by mail to Michigan Public Service Commission, P.O. Box 30221, Lansing, MI 48909. Information concerning the MPSC and the options available to customers are available at the following website www.michigan.gov/mpsc.